FAQ / Product Info

PRODUCT INSTRUCTIONS
Unless included with the product itself and/or listed on our Product Instructions Page, most of our products DO NOT include instructions, and are meant to be completely installed by an experienced hobbyist; this includes product assembly/disassembly, any set-up and adjustment, and periodic maintenance.

If you need help disassembling your stock vehicle, you will need to refer to the instruction manual/exploded parts view of your particular vehicle, as provided by the manufacturer of your vehicle. If you are unable to assemble and/or install a product, please consult your local Integy dealer for assistance.

INSTALLATION HARDWARE
A majority of our aluminum upgrade kits, conversions, and alloy parts are designed to replace the stock plastic parts with aluminum versions, they all should generally assemble the same way as your stock components with your stock hardware. Unless specified, not all products include hardware; if new or different-sized hardware and/or fasteners are included with the upgrade kit, those are meant to replace the factory hardware. Extra hardware, shims, or spacers may be required for some installations.NOTE: Due to factory supply delays beyond our control, certain products may ship with hardware (screws, washers, etc.) that is different from what is originally shown in the website product photos. Any alternates will be compatible hardware that will not affect the functionality of the product.

GENERAL PRODUCT PREP
All products will require some prep out of the package. Some items (shocks, gearboxes, axles, etc.) are assembled for packaging purposes only, and may require standard prep before installation and usage, such as shimming for proper alignment, checking tightness of all components and fasteners, anti-seize, grease, or liquid thread lock for critical fasteners and any metal to metal contact. Do not just install the item out of the package and assume they are prepped correctly. Check, adjust, and set/reset all new items when taken out of the package! Failure to do so is not a warranty-related incident.

• SUSPENSION SHOCKS Suspension shocks (individual and sets) may be packaged partially assembled for display purposes only and require standard shock prep before installation and usage. All new shocks should be cleaned, reassembled, and may require RC-grade silicone shock oil before being used. Shocks need to be cycled so that the internal seals can conform to the shock shaft and body, during the initial break-in period shock may partially leak until the seals are seated correctly.
  
  
• TOLERANCES AND BREAK-IN Some products are designed with tighter tolerances and/or include parts that need some pre-race or "break-in" periods in order to get the item into condition for regular use. Snow and sand tracks need to be broken-in to stretch to the correct tension, and new tires need to lose a small amount of the outer surface to expose the actual tire tread that will give traction. This break-in period also allows you to see that everything is working properly before giving it "full gas."
  
  
• VEHICLE MODIFICATION Some parts may require permanent modification to the vehicle for fitment, and may eliminate certain OEM features. Some items that are different from the OEM part (such as our snow and sand conversions, piggyback shocks, EXT suspension, or extended wheel hubs) may require modification to the vehicle for proper clearance.
  
  
• WHEELS AND TIRES Wheel and tire sets may be packaged partially assembled for display purposes only and require standard wheel/tire prep before installation and usage. All wheels and tires should be cleaned, reassembled, and may require CA glue (if press-fit style) or separate assembly (if beadlock style) before being used. Wheels and tires are not always pre-glued from the factory (unless specified in the product name or description).

VARIANCES IN COLOR OF PRODUCTS
We carry thousands of anodized alloy parts, and for the most part the colors specified (i.e. "red", "gunmetal", etc.) match or are very close to each other in terms of color shade, but the reality of anodizing is that it is almost impossible to match every production run exactly as the last.

The anodizing process does not allow for the exact matching of a color since most of the colors are produced based on the length of time the material is set into the anodizing bath. Chemicals influence the difference between "clear anodized" and "black" - and the color shade is based on the length of time the item is left to setup in the chemical tank. This process can thus produce many "shades" along the same rainbow of the basic color. Variations in color shade can be attributed, but not limited to the following factors:

• MATERIAL CONTENT The exact aluminum alloy content of the part being anodized may cause some variations in color. Some aluminum parts are made of a different alloy depending on what their particular use might be.
  
  
• AMBIENT CONDITIONS The current ambient conditions (temperature, humidity) of the anodizing facility the day that the part is anodized can cause variations in color.
  
  
• PLACE OF MANUFACTURE Our parts are manufactured at more than just one factory; the procedure that each factory uses to anodize parts can vary, thus causing variations in color. Also - even if a part number is produced in the same factory, the difference between anodizing those parts today and anodizing a new batch in 2 months can cause variations in color.

Because of the above, we cannot guarantee 100% that all anodized colors of a particular shade will match 100%. For example: not all "blue" products will be the exact same shade of blue as other products. What we try to do though is color-correct our website photos as best as we can to accurately reflect the actual color/shade of the parts that are being sold. Thus, what is shown in the product photo (including the shade/color) is as accurate as possible to the real-world color of the part we have available.

Often we will try to color match the OEM chassis colors (when possible), but we do not guarantee an exact color match. Also, we do not color-match with other aftermarket brands; the color/shade of color we show on our website and product photos is the color/shade of color we sell. Variances in color (Integy-to-Integy only) are not covered by warranty but are eligible for our standard Return Policy, if qualified (please go to our Return Policy page for more info.

RTR ("READY TO RUN") AND ARTR ("ALMOST READY TO RUN")
Some items in our catalog may be labelled "RTR" ("Ready To Run") or "ARTR" ("Almost Ready To Run"). The meanings of both are as follows:

• READY-TO-RUN (RTR) "RTR" generally means that the vehicle chassis is pre-assembled, and electronics are installed. You may still need some final items for operation (i.e. transmitter alkaline batteries, main battery pack and charger, paint for the body, etc.). lease refer to the product description for additional details; no additional items are included unless specifically stated in the product description.
  
  
• ALMOST READY TO RUN (ARTR) "ARTR" generally this means the same as "RTR" but without an included radio system and/or full radio components. You may still need some final items for operation (i.e. transmitter/receiver system, servos, alkaline batteries, main battery pack and charger, paint for the body, etc.). Please refer to the product description for additional details; no additional items are included unless specifically stated in the product description.

CROSS COMPATIBILITY
Integy-branded items are designed and tested to be compatible with the vehicle's OEM parts but may not be compatible with other branded aftermarket parts. We do not guarantee compatibility with vehicles using third-party branded products. Some Integy-branded items may be only compatible with the vehicle's OEM parts but not with another Integy-branded item due to design limitations.

PRODUCTION "RUNNING UPDATES"
Some item photos may not represent the current version due to running changes and updates from the factory; in most cases we will have the most accurate photo on our website. Older items (updated, discontinued) may be replaced with slightly different versions of the same item; this occurs if the part has had a running change in production; when this is the case, the older version is no longer available. The part might look slightly different, but mechanically the part will function identical to the original item.

3RD PARTY BRANDED PRODUCTS

Products sold through this website that do not bear the Integy brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products (including products that are not Integy-branded but packaged or sold with Integy products). We can only offer limited repair/replacement services for these 3rd-party branded items (subject to availability). For any after-sales technical support and/or manufacturer warranty service you can contact the manufacturer directly, contact information can be found on our Contact Us page.